Terms & Conditions Duel Casino – Platform Usage Agreement

This document ("Terms & Conditions") constitutes a binding agreement between you ("User" or "Member") and Duel Casino ("Platform", "We"). By registering, accessing, or using any part of the Duel Casino platform, you acknowledge that you have read, understood, and agree to be bound by all terms set out in this document, along with all related policies including our Privacy Policy.

Throughout this document, certain terms are used with specific meanings:

• "Platform" refers to the Duel Casino website at https://duelcasino.bid and all services offered therein.
• "Account" refers to a user account officially registered at Duel Casino.
• "Balance" refers to the total funds in your Duel Casino account, excluding any bonus funds that have not yet met the conversion requirements.
• "Bonus" refers to any financial incentive or reward offered by Duel Casino subject to specific terms and conditions.
• "Wagering Requirement" (Wagering Requirement) refers to the number of times the bonus value must be wagered before it can be converted to withdrawable funds.

To access the full Duel Casino service, you are required to register an account by providing accurate, complete and up-to-date information. Registration is free with no registration fees charged.

Eligibility Requirements: You must be at least 18 years of age to register and use Duel Casino. By registering, you confirm that you meet this age requirement. Duel Casino reserves the right to request proof of age at any time.

One Account Per User: Each individual is only permitted to hold one Duel Casino account. This includes accounts registered under different names, addresses, phone numbers, email addresses, or devices. Violation of this condition will result in the termination of all associated accounts and forfeiture of any remaining balance or winnings.

• All information provided during registration must be truthful and accurate.
• You are responsible for keeping your Duel Casino account password confidential.
• You are solely responsible for all activity that takes place within your account.
• Notify Duel Casino immediately if you suspect your account has been accessed without your authorisation.
• Duel Casino reserves the right to suspend or close an account without notice where suspicious activity is detected.

Account Verification (KYC): Duel Casino carries out Know Your Customer (KYC) procedures as part of our commitment to security and fraud prevention. You may be required to submit documents such as a copy of your identity card (MyKad) and proof of address prior to your first withdrawal or at any time deemed necessary by Duel Casino.

Duel Casino offers a range of convenient and secure payment methods tailored for Malaysian users. All transactions are conducted in Malaysian Ringgit (RM) and protected by 256-bit SSL encryption.

Accepted Deposit Methods:

• Touch 'n Go eWallet — Instant deposits, minimum RM10
• GrabPay — Instant deposits, minimum RM10
• Boost eWallet — Instant deposits, minimum RM10
• ShopeePay — Instant deposits, minimum RM10
• DuitNow — Instant deposits, minimum RM10
• FPX (Maybank2u, CIMB Clicks, and other banks) — Instant deposits, minimum RM10

Withdrawal Requirements: Withdrawals may only be made to the same payment method used for the deposit ("same-source rule"). The minimum withdrawal amount is RM30. Duel Casino reserves the right to hold withdrawals pending KYC verification or where reasonable security grounds exist.

Duel Casino offers a variety of bonuses and promotions from time to time to enhance your gaming experience. All bonuses are subject to specific terms and conditions as stated in each offer.

General Bonus Terms:

• All bonuses are subject to a wagering requirement that must be met before a withdrawal is permitted.
• The wagering requirement is typically expressed as a multiple of the bonus value (e.g., 30x means a RM100 bonus must be wagered a total of RM3,000).
• Real-money wagers also count toward the bonus wagering requirements in most Duel Casino promotions.
• The welcome bonus may only be claimed once per account, per residential address, per device, and per phone number.
• Duel Casino reserves the right to forfeit bonuses where there is evidence of misuse or fraud.
• The validity period of each bonus is stated in the respective promotional terms — expired bonuses will be forfeited automatically.

Bonus Abuse Policy: Duel Casino uses advanced detection systems to identify bonus abuse. This includes players who register solely to claim bonuses with no genuine intent to play, creating multiple accounts to claim bonuses repeatedly, or colluding with other players to unfairly meet wagering requirements. Any account suspected of bonus abuse will be reviewed and may be closed without prior warning.

Duel Casino offers a wide range of game categories including slots, live casino, Sports Betting (Malaysian Super League football, EPL, badminton), e-sports, roulette, progressive jackpots, and virtual sports. Each category has its own specific rules that must be followed.

General Game Rules:

• All games at Duel Casino use an independently audited Random Number Generator (RNG) to ensure genuine fairness and randomness.
• Winnings are automatically credited to your account as soon as the match or round concludes.
• In the event of a technical fault or system disruption during gameplay, Duel Casino reserves the right to void or cancel the affected round.
• Bets placed cannot be cancelled once a game has started, unless otherwise stated in the rules of the relevant game.
• In the event of a discrepancy between the result displayed on your screen and Duel Casino's server records, the server records shall be final.

Sports Betting: For real sports and virtual sports betting at Duel Casino, the odds displayed are those at the time the bet is placed. Duel Casino reserves the right to void any bet in the event of an obvious odds error, fraud, or result alteration by the relevant sports governing body.

Duel Casino is fully committed to the principles of responsible gambling. We believe gambling is entertainment and should remain that way. We provide a range of tools and resources to help players maintain control over their gaming habits.

Self-Control Tools Available at Duel Casino:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits from your account settings menu.
• Loss Limit: Set a maximum loss amount you are comfortable with over a specified period.
• Session Time Limit: Set a daily playtime limit to keep your gaming sessions in check.
• Cooling-Off Period: Take a temporary break from the Duel Casino platform for anywhere between 24 hours and 90 days.
• Self-Exclusion: Choose to exclude yourself from the Duel Casino platform for six months, one year, or permanently.

Duel Casino will also action immediate account closure upon request from players who opt for self-exclusion. All real-money balances will be returned to the player within a reasonable timeframe. Players who have self-excluded will not receive any marketing communications from Duel Casino.

Duel Casino takes the privacy and data protection of all its users seriously. The collection, processing and use of your personal data is carried out in accordance with our detailed Privacy Policy, which forms an integral part of these Terms & Conditions.

Data We Collect: Duel Casino collects information you provide during registration (name, email, phone number), KYC verification details, financial transaction data, and technical information such as IP address and device data for security and service improvement purposes.

Data Usage: Your data is used to:

• Process registration and account verification for Duel Casino
• Processing financial transactions securely
• Comply with legal requirements and anti-money laundering obligations
• Providing effective customer support
• Sending account-related and promotional communications (with your consent)

Data Security: Duel Casino uses 256-bit SSL encryption for all communication between your browser and our servers. Sensitive data is stored with additional encryption and is accessible only to authorised personnel.

Duel Casino Liability Limit: To the extent permitted by law, Duel Casino shall not be liable for any indirect, consequential, special or punitive losses arising from the use of our platform, including loss of profits, data or business opportunities.

Duel Casino makes no guarantee that the platform will always be available without interruption or free from errors. However, we are committed to maintaining 99.9% platform uptime and will work to resolve any technical disruptions promptly.

Amendments to Terms: Duel Casino reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on our platform. Notice of significant changes will be sent to registered members via email or in-platform notification.

Governing Law: These Terms & Conditions are governed by the laws applicable to Duel Casino's operations. Any disputes arising will first be addressed through good-faith negotiation, and if necessary, through mutually agreed arbitration proceedings.

Severability: If any provision of these Terms & Conditions is found to be invalid, unenforceable or contrary to law, that provision shall be severed and shall not affect the validity of the remaining provisions, which continue in full force and effect.

Contact Us: If you have any questions or concerns regarding these Terms & Conditions, please contact the Duel Casino support team, available 24 hours a day, 7 days a week via live chat or email at support@duelcasino.bid.